DVDs Manga Figures Plushies Accessories  Models Pocky CDs Wallscrolls Live Action  My Account  View Cart
 

Categories

Naruto Shadow Box Manga Volumes 1 - 27 with free shipping

Newsletter Signup

Submit your e-mail address to receive free updates and promotions.


Bestsellers

Tsuruya Nendoroid PVC Figure from Melancholy of Haruhi Suzumiya

Site Information

Shipping, Returns, Pre-orders and all other Policies

Shipping:

We ship domestic as well as International.

*****To figure out your shipping costs simply run a mock checkout through the shopping cart system. You can easily view your shipping fee without completing your order.

The following shipping methods are available here at OtakuFuel.com:

United States Customers:

SPECIAL SAVINGS: FREE SHIPPING for all USA orders over $99 USD!
(Free shipping method will be the cheapest method as chosen by our shipping department. If you desire a specific method you need to make a note of it in your order notes and we may contact you for a partial shipping fee difference if it is not the cheapest method. If you are unable to accept FedEx deliveries, please make note of that when you place your order - we may charge extra shipping if you don't qualify for FedEx shipments, but it will be the difference from FedEx costs to USPS costs, not a full shipping fee.) If you place an order for pre-order items along with in stock items, the order may not ship until all items are in stock, or may ship at our option in multiple shipments. You may at any time request your in-stock shipments be sent for a small fee; however, you will not be charged for partial shipments made at our discretion. FREE SHIPPING is only guarenteed for ONE free shipmnet per order if the order qualifies for free shipping. The FREE SHIPPING applies to all US states and territories under standard USPS shipping methods, this includes APO/AE addresses.

USPS First-Class Mail (13 ounces or less, basically really small items like patches and keychains) (delivery confirmation number)

USPS Media Mail - Budget shipping for DVDs, CDs and manga [books] ONLY! (delivery confirmation number)

USPS Priority Mail - 2-3 business days on average (delivery confirmation number)

USPS Parcel Post - for larger packages (delivery confirmation number)

USPS Express Mail - overnight to most USA addresses (tracking number)

FedEx Home Delivery - Delivery in 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on distance to your destination (tracking number)

FedEx Ground - Delivery in 1–5 business days (3–7 business days to and from Alaska and Hawaii) based on distance to your destination (tracking number)

FedEx Express Saver - Delivery in 3 business days by 4:30 p.m. to most areas (by 7 p.m. to residences) (tracking number)

FedEx 2Day - Delivery in 2 business days by 4:30 p.m. to most areas (by 7 p.m. to residences) (tracking number)

FedEx Standard Overnight - Delivery the next business day by 3 p.m. to most areas (tracking number)

Media Mail is only for DVDs, CDs and manga [this includes other books as well]. All other products must be shipped via other methods.

International Customers:

USPS First-Class Mail International - BE WARNED: THIS IS SLOW! It can take up to a month or longer to receive your package!

USPS Priority Mail International - Typically 6-10 business days for delivery. An airmail service that provides customers with a reliable and economical means of sending correspondence and merchandise up to 70 pounds to over 190 countries and territories worldwide.

USPS Express Mail International - Typically 5 business days (tracking number)

Please note: Rates for International orders are accurate in most cases, however in some instances the actual cost is more or less. Should that occur, we will contact you via email.

**The only International shipping methods Otaku Fuel will guarantee replacement or reimbursement for loss are USPS Express Mail International. Claims for economy shipping are processed at our own discretion on a case-by-case basis and we will do whatever we can to help you out where we can, but it's not guaranteed.

First time International customers may be contacted for proof of identification and credit card verification to prevent fraud.

International customers are responsible for any and all import duties, taxes or brokerage fees. Otaku Fuel is not responsible for these charges. Please contact your local customs department for more information, these duties, taxes, fees and laws vary by each country. We WILL NOT undervalue International orders or mark them as a "gifts" do not ask us to do so. Our shipping software knows we ship only for business purposes and does not ALLOW us to mark items as gifts.

--->All shipments refused and returned will be charged a 20% restocking fee. There is no refund for you shipping fees, no exceptions. If you wish to have the shipment resent you will have to pay the postage again.

FIGURES, STATUES, ACTION FIGURES, AND ALL FIGURE - BOX COLLECTOR’S DISCLAIMERS:

Figures, statues, action figures are all mass produced and as a result some inconsistencies in finish and painting may occur; these are not considered manufacturer's defects. If you absolutely must have perfection, prepare to do some touch-up work on your own.

ALL packaging is in new, unopened and in Acceptable Condition unless expressly advertised or previously communicated otherwise. We DO NOT sell used and/or opened merchandise. The condition we receive it in from the distributor/manufacturer is the condition it is shipped out to you.

Our definition of “Acceptable Condition”: Our commitment to you is that we will never ship you goods with torn packaging or major cosmetic or structural damage. Most of our statue and figure packaging is in NEAR mint condition. That being said, there is rarely an occurrence that toys, action figures and statues arrive to any distributor or retailer in a truly MINT condition. From the manufacturer all the way to you the consumer your item is handled several times. Therefore, small abrasions, minor creases and very minor dings in packaging are all considered as “acceptable condition”. Short of charging you to fly one of our staff to Akiba to hand pick your item and deliver it to your door in person, we do not guarantee MINT condition of figure or statue packaging, only acceptable condition as outlined above. Lastly, due to our high standards in which we define “acceptable condition” we will not honor requests to sift through our inventory for the best package condition of any particular item.

Box Stickers:

Please realize that most of our goods are imported from Japan. There is a considerable amount of moisture on container ships that sometimes effects the integrity of box sticker seals causing the package to appear as “opened”. More often than not, a closer examination of these boxes is all that is need to reveal that the packaging was never tampered with in an attempt to open the actual box. Additionally, figures imported from Japan through any major US distributor will have their respective logo on the packaging. These logos may be in the form of a sticker! (OtakuFuel will never place an OtakuFuel branded sticker on your merchandise).

Cancelation Policy:

All unfulfilled orders can be canceled with a full refund within 60 days of the order date. All cancelations past 60 days will be charged a 10% processing fee. This applies to pre-orders, backorders, International orders, et cetera. No exceptions. To cancel an order you need to contact us directly either by email or phone.

Returns Policy:

OtakuFuel.com is not here to rip you off or cause problems for you with your order. We excel at Customer Service and we are very good about working through any concerns and/or issues you may have with your orders. If you need to return and/or exchange something please contact us first to notify us of the problem and we will give explicit instructions on how to proceed.

All returns and/or exchanges are handled on a case-by-case personal basis to keep the customer in the know at all times and avoid confusion and/or problems. **Please note that all shipping fees related to returns and exchanges will be at your expense. Please read our specific returns policies below for different goods.**

We do not ship damaged goods, everything is inspected by hand fiirst. If you should receive goods that were damaged whilte in transti you must contact us within 48 hours of receipt of said goods. They MUST be returned to us to receive an exchange or refund. If you should break or damage an item after you have received it we will not refund or exchange it. It is your responsibility to care for the goods you purchase. If you have a damage concern that does not fit these guidelines, please contact us by email and we will handle it case by case.

Figures, Toys and Plushies Return Policy:

If for any reason you are unhappy with a figure, toy, or plushie, we will gladly accept your return provided you make advance arrangements for exchange or refund. If you need to make such an arrangement contact us here info@otakufuel.com. Figures and toys are all mass produced and as a result some inconsistencies in finish and painting may occur; these are not considered manufacturer's defects. If you absolutely must have perfection, prepare to do some touch-up work on your own.

DVDs, CDs Return Policy:

All electronic media such as DVDs and CDs must be in new and unopened condition with factory seal. Please contact us by email info@otakufuel.com before return to make arrangements for exchange or refund.

Manga and other Books:

All returns on books must be in BRAND NEW and sellable condition. Please contact us by email info@otakufuel.com before return to make arrangements for exchange or refund.

Model Kit Return Policy:

All model kit sales are final. This is due to the many small parts included in each model kit. Quality control and inspection for verification of complete contents on model kit returns is impossible. Rest assured that if you buy a kit from us, it was never sold before and returned with pieces plundered. Your kit will arrive with the same contents as it left the factory with.

Pocky and other Foods Return Policy:

All food sales are final. Most foods are subject to high temperatures and can be damaged during transit. Even if you purchase a cold pack, this is not a guarantee that your goods will not be damaged. Returns will not be processed on Pocky and other snacks.

Again, we aren't here to rip you off, if you feel that you have a return request that you would like us to consider after reading the above policies, please email us at info@otakufuel.com.

FAQs:

Q.) Do all prices include taxes or not?

A.) Tax is only for California residents. If you currently live out of California or are an International customer you don’t have to pay sales tax.

Q.) Is USPS Priority Mail a safe shipping method for figures and/or other precious goods?

A.) Priority mail is secure and has tracking. It takes 3-5 days for delivery and is the preferred shipping method for smaller items because it is usually more economical. It’s similar to UPS, but run by USPS and it’s very fast UPS generally takes much longer.

Q.) How long will it take to receive pre-order items from their release date?

A.) This will vary since the release dates given to us by the manufacturers are target dates. Usually they are on time. However, sometimes we receive them early, and sometimes they are delayed a few days or a week or so. The shipping department here at Otaku Fuel processes orders immediately when they come in, so if the pre-ordered item is paid for, we ship it out the day we get it and you will receive it ASAP after the release date. (Basically you only have the in-transit time for the shipping which will vary, but usually be about 2-5 days if you are in the USA.) If the item is not paid in advance, there will be the delay of us contacting you for payment when the items are received into our stock. If the items arrive early, we will notify you early/send them early. If the items are late, we will contact you on their scheduled release date to inform you of the status and if possible give you an estimated arrival date.

Q.) If I create my account on your website, can I change my current address?

A.) Yes, all of your information can be changed within your customer account. This way you will be able to keep everything up to date if you should move or get a different email address, et cetera.
Free shipping on all orders $99 or more!

Tachikoma Nendoroid PVC Figure from Ghost in the Shell: SAC Stand Alone Complex

Tsubasa Manga Discount Prices

Fate Stay Night Saber Maid Uniform PVC Figure

Fruits Basket Manga Discount Prices

Kanon PVC Figure Makoto

Death Note Anime DVD Collector's Edition with Ryuk Figure

Sale Item

Valid XHTML 1.0 Transitional