We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
Our store is run on a secure server so this website is hacker-safe and you may shop with confidence.
OtakuFuel is not here to rip you off or cause problems for you with your order. We excel at Customer Service and we are very good about working through any concerns and/or issues you may have with your orders. If you need to return and/or exchange something please contact us first to notify us of the problem and we will give explicit instructions on how to proceed. All returns and/or exchanges are handled on a case-by-case personal basis to keep the customer in the know at all times and avoid confusion and/or problems.
Generally speaking orders are shipped out within 1-3 business days of the order. In most cases we try to process orders same-day and/or the next business day. Our shipping department is second to none, so have confidence in ordering the nicer figures, gundam model kits, pocky, and other fragile and/or breakable items. We will do our utmost to make sure no harm will come to your packages in transit!
Disclaimer: It would be impossible for us to keep up with all of these products and as such, we are not responsible for their content. The responsibility of the content of these products are that of the original creators and authors and do not necessarily reflect the views and opinions held by Casilli Inc/Otaku Fuel. Please keep in mind at all times that we are the resellers of these items, not the producers.
All products offered for sale on this site are subject to availability from the manufacturer. Orders of items no longer available can and will be either exchanged or refunded. Casilli Inc cannot be responsible for changes to products that may not be communicated to us, nor cancellations due to restricted availability or cancellation of items at the manufacturer level. The fulfillment of orders placed is strictly subject to such availability. The materials in this site and any third party sites are provided "as is" and without guarantees of any kind, either expressed or implied. Otaku Fuel does not guarantee that the materials will be accurate, reliable or error free, or that this site, or the server that makes it available, are free of viruses or other harmful components. We *DO* of course make every effort to prevent all these firstname.lastname@example.org.
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